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Servicing checks every part of your system and produces the record you need for compliance. Faults found are reported and rectified.
We check the fault log, confirm every zone reports correctly and test the panel controls. We investigate old faults instead of just resetting them.
A rotating sample of devices is tested at each visit, so every detector and call point is tested over a full cycle. Smoke detectors are tested with approved aerosol and heat detectors with a heat source. Devices that fail get cleaned or replaced.
We test the standby batteries and charging circuit, and confirm the battery supports the standby period your system was designed for. Batteries degrade quietly, so they are a common cause of panel faults.
We confirm every sounder and beacon operates, at a time that suits sites where an evacuation tone disrupts trading. We work with Baldwin Boxall and Penton voice alarm equipment.
Door holders should release, lifts should return to the ground floor and automatic opening vents should operate. A system that detects a fire but fails to release a door has not done its job.
Every visit produces a written record of what was tested, what faults were found and what was replaced. Your logbook is the first document a fire officer asks for, so keep it on site.
A commercial fire alarm should be serviced every six months by a competent person. That is the recommendation in BS 5839-1:2025, in force since 30 April 2025. Astoria carries out six-monthly and annual fire alarm servicing in London.
Two visits a year is the baseline for most commercial premises, and we book both in advance so audit dates stay predictable. Our BS 5839 servicing in London follows the 2025 edition, which changed three things:
| Check | Who does it | How often |
|---|---|---|
| Test one manual call point | Responsible person | Weekly |
| Standby generator and panel fault check | Responsible person | Monthly |
| Full inspection and servicing | Competent engineer (Astoria) | Every six months |
| Every device tested at least once | Competent engineer (Astoria) | Within 12 months |
Dust, cooking fumes, humidity and a history of false alarms justify more than two visits. Large buildings with several panels also split visits across quarters. We tell you at the survey if your site needs this.
Engineers attend faults within one to two hours. Working from Clerkenwell keeps us close to the City, Shoreditch, Bethnal Green and Westminster. Tell us if the fault has left your system unable to detect or warn, and call 020 7099 5552.
Want to know why systems fail at the worst moment? Read our guide to fire system failures.
Monitoring connects your panel to a receiving centre, so an alarm is acted on even when nobody is on site. Astoria monitors commercial systems 24 hours a day, which suits premises that sit empty overnight or hold high-value stock.
Commercial fire alarm servicing works best as a planned agreement. It fixes your service dates and call-out arrangements for the year, so no service is missed. Our fire alarm maintenance services cover fire detection systems from every major manufacturer.
Upgrades, extra devices and work after building alterations or water damage are quoted separately, at the time.
We maintain equipment from every major manufacturer, including systems we did not install. A survey identifies outstanding faults first, and remedial work is quoted separately.
Cost depends on device count, zones, panel type and age, and how easy the devices are to reach. We survey free of charge and quote from what we find, so you see the figure before committing.
The Regulatory Reform (Fire Safety) Order 2005 requires the responsible person to keep fire safety equipment in efficient working order and to carry out a fire risk assessment. BS 5839-1 is a code of practice rather than law, and it tells you how. The government’s fire safety guidance explains your duties.
A fire officer usually issues an informal notice first, then an enforcement notice with a legal deadline. Where people are at immediate risk, a prohibition notice can close the premises. Missing service records are among the first things picked up.
We maintain Gent by Honeywell, Notifier, Apollo, Hochiki, Kentec, C-TEC, Advanced, Fike, Siemens, Ziton and Hyfire, plus VESDA aspirating detection, Baldwin Boxall and Penton voice alarms, and FM-200, 3M Novec and Inergen gas suppression. Being independent of any one supplier, we advise on repair or replacement without a commercial interest.
One contractor, one set of records, one number to call.
We service offices, restaurants and commercial kitchens, gyms, hotels and hospitality venues, warehouses, retail units and schools. Each carries different risks, so the servicing regime changes with them.
You can verify what Astoria holds on a public register.
BAFE SP203-1 is the third-party certification scheme for fire detection and alarm providers, with repeat audits of competence. Look up ID 302435 on the BAFE Fire Safety Register and see what we hold.
Astoria provides fire alarm maintenance across Greater London from Clerkenwell Workshops, EC1R 0AT. Send your postcode and we confirm the response time before you commit.
Servicing is the scheduled inspection and test visit. Maintenance covers servicing plus fault repairs, call-outs and the records your logbook needs.
Yes. We service commercial systems in offices, restaurants, gyms, hotels, warehouses, retail units and schools. Surveys are free with no obligation.
No, it is a code of practice. The Fire Safety Order is the law, and BS 5839-1 is the benchmark that shows you have met it.
The panel has found a problem with itself, a device or a circuit, such as a flat battery or an open loop. The system may still detect fire but is not compliant, so get it looked at rather than silencing the panel.
We investigate the cause instead of resetting the panel. Contaminated detectors are cleaned or replaced and water ingress is traced.
It depends on device count, zones and access. A single-panel office is a short visit, and we agree a slot that limits disruption.
The responsible person under the Order, usually whoever controls the premises. Your lease decides who pays, so check it or ask us to review the system at survey.
Monitored systems are watched around the clock, so the receiving centre picks up the activation. Call 020 7099 5552 to discuss the cover your premises needs outside office hours.
Don’t just take our word for it. Here’s what we’ve done for some of our partners in London as a trusted leader in fire and security systems and ongoing maintenance.
Excellent service and communication from Lee and the team at Astoria fire and security
Lee and his team are knowledgeable and helpful. The aftercare is second to none
Honest & Hardworking — will continue to use time and time again
Ben Evans
BXR London
The service has been second to none with immediate response , excellent communication a professional team of engineers , the management team are always helpful and flexible to our needs friendly and totally reliable they deliver the deliverables in every way, the relationship we have is more than being a customer more like a partnership . I would highly recommend the services without hesitation.
Steve Bartlett
Digme Fitness
I’ve been Dealing with Astoria for a while now and have to say that they are incredibly professional, proficient and time keeping is great. We had an issue with our CCTV recently and Fraser sorted everything out. Highly recommend Astoria, Great Value and very reliable.
Dan Sopher
CEF
I highly recommend Astoria !!!
We are a hospitality group in London and we have been working with Lee, Fraser and the team for several years. Very professional, good value and responsive when you need them
Bachir Nebia
The Culpepper/ The Buxton
Always a pleasure working with Astoria! Always on the other side of the phone, professional, responsive and helpful when needed. Would definitely recommend
Lewis Parkinson
1Rebel
We survey your system free of charge, recording the panel type, device count, system category and condition. We then quote from what we find, with no obligation. Call 020 7099 5552 or use our contact form.